Privacy Policy
Last updated: August 2026
At Wilbert, we believe your personal information should be treated with care and respect.
This Privacy Policy explains how we collect and use personal information when you visit the Wilbert website, contact us or choose to receive news and updates from us.
Who we are
Wilbert is a household administration service being developed and operated in the United Kingdom by its founders.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Information we collect
When you use our website, we may collect information that you choose to provide to us, including:
your name;
your email address;
information you include in a message sent through our contact form; and
whether you have chosen to receive news and updates from Wilbert.
We may also collect limited technical information through cookies and similar technologies. You can find more information about this in our Cookie Policy.
Contacting us
When you submit our contact form, we use the information you provide to respond to your enquiry and communicate with you about your message.
Form submissions are stored within Squarespace, the platform used to operate our website. We also receive an email notification of your enquiry at:
We will not add you to our marketing communications simply because you have contacted us.
News and updates
Our contact form gives you the option to sign up for news and updates from Wilbert.
This is optional. If you choose to sign up, we will record your marketing preference and may use your email address to send you relevant Wilbert news and updates.
Where we rely on your consent, you can withdraw that consent at any time and unsubscribe from future marketing communications.
How we use your information
We may use your personal information to:
respond to questions and enquiries;
communicate with you when you have asked us to;
send news and updates where you have chosen to receive them;
operate, maintain and protect our website;
prevent spam and misuse; and
understand and improve our website and services.
We only use personal information where we have an appropriate lawful basis under UK data-protection law, such as your consent, our legitimate interests or where necessary to meet a legal obligation.
Service providers
We use third-party service providers to help us operate the Wilbert website.
Our website is currently provided through Squarespace, which processes and stores information associated with website forms and other website functionality on our behalf.
We also use Google reCAPTCHA on our contact form to help protect the website from spam and automated submissions.
Other service providers may be used where necessary to provide our website, email or related services.
We do not sell your personal information.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal or regulatory requirements.
Contact enquiries may be retained while we deal with your enquiry and for a reasonable period afterwards.
If you withdraw your consent to marketing, we will stop using your information for marketing purposes. We may retain limited information where necessary to record your preference.
Cookies
Our website uses cookies and similar technologies.
Some are necessary for the website to operate. Others may be used, with your consent where required, to understand how the website is being used.
You can manage your choices using Cookie Preferences on our website.
For more information, please see our Cookie Policy.
Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
No online service can guarantee absolute security, but we will continue to review our arrangements as Wilbert develops.
Your data-protection rights
Under UK data-protection law, you may have rights relating to your personal information, including the right to:
ask for access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict the way we use your information in certain circumstances;
object to certain uses of your information; and
withdraw your consent where we rely on consent.
These rights are not absolute and whether they apply will depend on the circumstances.
To exercise your rights or ask us a privacy-related question, please contact:
Complaints
If you are concerned about how we have handled your personal information, please contact us first at hello@wilbertapp.com so that we can look into your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy as our website and Wilbert develop.
When we make changes, we will publish the updated version on this page and change the Last updated date above.